Refund policy
At Meher Envogue, we carefully inspect and pack every order before dispatch. We want you to receive your outfit in the condition shown and described on our website.
To keep our process fair and transparent, returns are accepted only in accordance with the conditions below.
1. Damaged, Defective or Incorrect Products
If you receive a product that is:
* Damaged during transit
* Defective due to a manufacturing/stitching issue
* Incorrect in size/style/product compared with your order
* Materially different from the product description or representation on our website
please contact us within 48 hours of delivery with clear photos/videos of the issue.
Our team will review the concern and, where applicable, arrange a replacement, exchange or refund.
Please do not use, wash, alter or modify the product before contacting us.
2. Change of Mind / Preference-Based Returns
We currently do not accept returns or refunds solely due to personal preference, including:
* Change of mind
* Colour preference
* Fabric preference
* Styling preference
* Difference in personal perception of the product
* Fit/preference where the product supplied is the ordered size
* The product not looking the same on the customer as expected from the website images
We make every effort to display products as accurately as possible. However, minor variations in colour, embroidery, texture, print placement and appearance may occur due to photography, lighting, screen settings and the nature of handcrafted/embellished products.
3. Return Conditions
Where a return is approved, the product must:
* Be unused and unworn
* Be unwashed and unaltered
* Have all original tags attached
* Be returned with the original packaging
* Be free from stains, perfume, makeup, damage or any signs of use
All approved returns are subject to a quality inspection after the product is received.
If the product does not meet the above conditions, the return may be rejected and the product may be sent back to the customer.
4. Products That Cannot Be Returned
Returns are not accepted for:
* Products that have been worn, washed or altered
* Products damaged after delivery due to customer handling
* Products without original tags, where applicable
* Products showing stains, perfume, makeup or other signs of use
* Customized or altered products, unless the issue relates to a defect or an incorrect product supplied by us
* Any other product specifically marked as non-returnable on the product page
Nothing in this section limits any rights available to a consumer where applicable under Indian law.
5. Return Approval
Submitting a return request does not automatically mean that the return has been approved.
Our team will review the request and any supporting photographs/videos first. If approved, we will provide the return instructions.
For eligible cases, the returned product will undergo a quality inspection before the final refund/replacement is processed.
6. Refunds
Once an eligible return is received and successfully passes our quality check, the applicable refund will be initiated to the original payment method.
Please allow 5–7 business days for the refund to reflect, depending on your bank/payment provider.
For Cash on Delivery orders, the refund will be processed through the payment method/details communicated by our team.
7. Return Shipping
For products that are confirmed to be damaged, defective or incorrectly supplied by us, we will assist with the return shipping process.
For any return that we voluntarily approve outside the above circumstances, applicable return shipping charges may be deducted from the refund.
8. Product Images & Colour Variations
We make every effort to photograph and describe our products accurately.
However, colours may appear slightly different depending on lighting, photography conditions, device settings and individual screens. Minor variations in embroidery, texture, print placement or finish may also occur and do not automatically constitute a defect.
9. How to Raise a Return/Issue
To report a damaged, defective or incorrect product, please contact us at:
WhatsApp: 8368331363
Email: meherenvogue@gmail.com
Please include:
1. Order number
2. Clear photographs of the product
3. A clear photograph/video showing the issue
4. Unboxing video, if available
We recommend recording an unboxing video immediately upon receiving your parcel, particularly for high-value orders. This helps us investigate transit damage or missing/incorrect items more efficiently.
10. Our Commitment
We are a growing homegrown brand and genuinely value every order. If you experience a genuine product issue, please reach out to us and we will make every reasonable effort to resolve it fairly and promptly.
PLEASE NOTE: Product images are provided for reference and are intended to represent the actual product as accurately as possible. We make every effort to deliver the same design, colour, fabric and detailing shown on our website. However, slight variations in colour, texture, embroidery, print placement or finish may occur due to lighting, photography, screen settings and the nature of the fabric or craftsmanship. Such minor variations may not be considered a defect or a reason for return.